At Headz, our top priorities are customer safety and satisfaction. We take customer comments and complaints extremely seriously and will always do everything in our power to make any negative experience right.
If we determine that we made a mistake or the product we sent you is defective, we will be happy to offer you a store credit or replacement product.
In order to obtain support for defective products, please contact our customer service team within seven(7) days of receiving your package. We are unable to offer any credit for complaints after seven(7) days.
At Headz, we stand behind the quality of our products and will never ship a product we believe to be inferior. If you, for some reason, receive a product that is defective, please let us know within 7 days, so we can investigate right away. Each complaint will be reviewed by our management team and a credit or replacement product will be given when appropriate. Replacement products will only be sent in the case of defective items. Headz reserves the right to determine the appropriate compensation (credit or replacement) on a case by case basis.
Ownership of the package(s) at the point of transfer to the Canada Post will be transferred to the customer. No credit will be given to the customer if a shipping issue occurs (Examples of shipping issues: held packages, lost or missing packages, delivery errors via Canada Post).